let her wait she's not important, but lets take her money in the meantime

I have never encountered such unprofessional service from this company.

I own a Volvo, which I purchased 2011Nov from the Boksburg branch. My car goes there for service and repairs, basically if there's a problem with my car, I take it there.

My car had a problem with the hand brake, where it could not grip anymore. As normal I took the car in for a quotation. They advised that they will have to order the part and they will inform me once it has arrived, they said it will take approximately 2 weeks for the part to arrive. Two weeks went by still no call just to update me if they have received the part or not (very unprofessional). on the fourth week I decided call in and ask, I was then told that the part arrived awhile ago (seriously).

I took the car in for the hand brake repair on the 27th July 2020, it was repaired, I paid before hand as they only order parts on receipt of payment and went home. On route home, the gear cover came off. Already I was irritated because that meant that I would have to go back in for that to be fixed. I called in to inform them about this (service department), I spoke to a man by the name of Makhura, I always find him when I have to bring the car whether for service or repairs. Makhura advised that he will call me for an appointment. indeed he called me about 2 weeks back from date, unfortunately when he called I was busy then I asked to call him back. i called him back and unfortunately he had no slots to book my car in. I took the car and showed them the problem, nothing was done on that day, they were fully booked.

The whole of September Volvo had no slots to fix a problem they caused. on the 07 November I called in again, again I spoke to Makhura, again no space for my car to come in. The level of disrespect was appalling, my daughter spoke to him as she say how depressed I was with this issue-needless to say he hung up on her.

Now the thing is this, I'm using my fuel to go there, I'm using my airtime to call these people. Why should I be given such a run around for a problem they caused? Firstly the problem would have not occurred if people did their jobs and did them correctly. Secondly, This Makhura man is really *****, one time i brought my car in, he told me that he did not create a job card for something and that i should buy him cooldrink just to say thanks, i did not. I don't do things that way. Now he is not doing the correct things on my car. Finally, i want my car fixed ASAP, this is really not on at all.