gG
gugulethu G

1 reviews | Active since Aug 2013

07 Mar 2017, 10:04

Horrific service ever , having bought my car there .

<p>I went to Volvo midrand on the 20th January 2017 , complaining to the skwirky noice im getting when i am locking my car. I was then told it was a motor for one the mirrors. I was attended by Rouloff he took the pic of my registration and picture of the mirror and checked if it was damanged by any other thing. I was told to expect a call in the next 2 weeks. 2 weeks came and i made a follow up , the guy was busy i spoke to one of the service guys. with my suprise he could not help even checking from the system if the part has arrived but he promised to let Rouloff call me. A week passed and i called again no help as they kept on transfering me to hond and the guy from honda kept on walking to Volvo to get me sorted.</p> <p>No luck still. I called i gain 24th of February 2017 and no one could assist me, instead my call way dropped while waiting for the busy Rouloff. On the 1st of March 2017 i called again doing a follow up no luck Rouloff still busy with another client left my number for the zillion time and no luck with even other people to check the status of my part. Today its the 7th March 2017 i called and finally spoke to Rouloff who was not even bothered that i have been waiting for almost 2 months with no response let alone feedback of any delay or something instead he just said someone should have called me and he doenst say who that someone is and still not indicating if part has arrived or not . he just booked for monday im not sure if i get there monday whats going to happen . I am so disappointed with Midrand service it is just not on and unacceptable .!!!!!!!</p>

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