When they made an arrogent mistake they put their head in the sand - its your problem

Unfortunately, I have experienced the same lax in service. Sadly mine goes deeper, where by questions that were asked and were ignored (email) concerns and worries were ignored. No communication, until I had to contact the manager to get some sort of communication going. Behold my concerns were correct on investigation. Car was driven around to resolve paper work issues – with the alignment out (from them not me) common faults at certain km’s were identified I requested that those components be inspected, which I was verbally told the car is “fine” Hence one would assume they carried out the necessary roadworthy and safety checks on the car. Including checking components that have never ever been serviced since coming off the factory line. I have numerous attempts to communicate with them to ensure the vehicle is checked and maintained properly but alas they are KINGS and we the customers are their PESSANTS.