service disaster

This BMW branch is not able to give service to the client or conduct a comprehensive repair.<br> For my BMW X5 in about May this year it took me 4 times to visit the branch to replace a faulty interior part under motorplan. The worst is that the communication from the branch is totally unacceptable - 6 phone calls a day remain unanswered / *********** repair etc is the norm.<br> After a malfunction of the roof of my BMW Z - which has since day 1 only been serviced by BMW needed 4 weeks for repair. After many phone calls I was told that I can collect my car - but I was in Europe. 1 week later I called the branch to give one day notice that I would collect and was told that the car was ready. I then called on the day and was told the car was ready - after paying over 12.000 R for the roof repair and a full service - I found a dirty car with a flat battery parked in the BMW lot --- worse after less then 200 km - the roof was on and off malfuntioning --and the coolant was empty - we had to return the car which now had a switch problem for the roof / malfuntioning locks/ a malfunctioning ac and the cruise control was on and off working - so obviously someone had made a mistake servicing. help