Auto Atlantic Serious about Customer Satisfaction!

When my insurance company insisted on paying only for secondhand body parts, Auto Atlantic put it's customer first. From own funds, the dealership supp**** new body parts to firstly maintain its commitment to quality and secondly, to retain its customer.

BACK STORY Outsurance engaged in lengthy arguments with me regarding the use of secondhand parts for repairs to my BMW. I eventually relented when they offered to waver the excess costs. The repairs proved to be sub-standard due to compromised parts. While Outsurance waited for top management to decide on the matter, Auto Atlantic spontaneously offered to supply new parts and make good on all the work at their own costs. Zealous about customer satisfaction is how I will remember Auto Atlantic. I have a PhD in Quality Assurance hence I've observed companies paying only lip-service to quality. Auto Atlantic's recognition of my dilemma (being ditched by my insurance) is very refreshing and impressive. Authentic Quality.