Zero service

<p>06/01/2017</p> <p>I cancelled a new insurance policy on the 30 November 2016 and received an email acknowledging cancellationon the 1st December 2016. In January 2017 Auto and General withdrew via debit the admin fee and the amount if the policy. I phoned them and spoke to a consultant who assured me that he would email the refund department for a refund but when I spoke to Samantha Gouveia today, she assured me that there was no email requesting a refund. I also sent an email to the refund department 2 days ago and have not heard anything from them. Samantha Gouveia acknowleged receipt of my email to cancel this policy and promised to call by the end of today, being 6th January. Its now 5:30 and she has not had the decency to call me back. This is the same consultant that acknowledgedmy email in writing and did cancel this policy, She said it will take 5 days for a refund. I am not prepared to wait 5 days, Auto & General withdrew the money and I expect an immediate refund. I will never recommend them to anyone. </p> <p>Disgusting service, the least Samantha could have done was give me a call and keep me updated. ou can be assured I will never ever be a potential customer. And all this through Amway, you can be assured I am letting Amway know of this terrible service. </p>