JJ
JJ J
1 reviews | Active since May 2013
22 Feb 2025, 10:04
Zero service
Zero service regarding a claim as always. Have to rant and scream in order to get any answers. You chose to send me vehicle to a shifty service provider, now I'm told it's Saturday and you have skeleton staff so I just just wait until Monday even though my call was logged on Thursday. So as long as I keep paying what I need to you do nothing more than required and also provide damn **** service
Helpful (0)
Replies (4)0
Replies (4)
Auto & General's replyOfficial
22 Feb 2025, 10:26 Good day Rene.
We are disappointed to hear about your service experience.
We will get the correct team to be in contact with you.
The Auto & General team.
We are disappointed to hear about your service experience.
We will get the correct team to be in contact with you.
The Auto & General team.
Auto & General's reply22 Feb 2025, 10:26
Official
Good day Rene.
We are disappointed to hear about your service experience.
We will get the correct team to be in contact with you.
The Auto & General team.
We are disappointed to hear about your service experience.
We will get the correct team to be in contact with you.
The Auto & General team.
JJ
JJ J's updateReviewer Update
22 Feb 2025, 10:29I've been trying to get the correct damn team to contact me and zero. I'm told you have skeleton staff today, so basically your management is home chilling right, whilst the customer remains frustrated and unhappy.
JJ
JJ J's update22 Feb 2025, 10:29
Reviewer Update
I've been trying to get the correct damn team to contact me and zero. I'm told you have skeleton staff today, so basically your management is home chilling right, whilst the customer remains frustrated and unhappy.
Auto & General's replyOfficial
22 Feb 2025, 10:38 Good day Rene.
We have escalated your matter to the correct department.
We apologize for any frustration caused by the process.
Regards
The Auto & General team.
We have escalated your matter to the correct department.
We apologize for any frustration caused by the process.
Regards
The Auto & General team.
Auto & General's reply22 Feb 2025, 10:38
Official
Good day Rene.
We have escalated your matter to the correct department.
We apologize for any frustration caused by the process.
Regards
The Auto & General team.
We have escalated your matter to the correct department.
We apologize for any frustration caused by the process.
Regards
The Auto & General team.
JJ
JJ J's updateReviewer Update
24 Feb 2025, 09:07Everytime I speak to one of your members it is frustrating and makes me so angry! No one takes ownership. Can someone who is really going to take ownership of my complaint call me and not some assessor who is defensive and wants to waste more of my damn time! Again managers are too busy to speak me me now. Really. What kind of service is this. Log the call and forget about the client. Give me one damn person who can really handle this complaint properly and stop wasting my damn time!
JJ
JJ J's update24 Feb 2025, 09:07
Reviewer Update
Everytime I speak to one of your members it is frustrating and makes me so angry! No one takes ownership. Can someone who is really going to take ownership of my complaint call me and not some assessor who is defensive and wants to waste more of my damn time! Again managers are too busy to speak me me now. Really. What kind of service is this. Log the call and forget about the client. Give me one damn person who can really handle this complaint properly and stop wasting my damn time!