TW
Templar W
1 reviews | Active since Oct 2021
09 Dec 2022, 17:04
Zero Service - 0/10
If I could select a zero star for Fidelity InSure / Auto & General, I would! There is zero service. In the massive hail storm in Johannesburg on Monday 05 December 2022, my roof got badly damaged and hail and water broke through my ceiling and flooded my lounge. I've sent numerous requests all week and the only email I've received says "Call this number" I'm currently away and unable to call long distance and sit on hold and then have a lengthy discussion. All other emails are unanswered. 0/10
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Replies (2)
Auto & General's replyOfficial
09 Dec 2022, 17:08Hi Templar Wales
We would like to apologise for any inconvenience we may have caused.
We will escalate your matter to the correct department and our team will be in contact with you.
Kind Regards,
The Auto & General Team
We would like to apologise for any inconvenience we may have caused.
We will escalate your matter to the correct department and our team will be in contact with you.
Kind Regards,
The Auto & General Team
Best regards,
Auto & General's reply09 Dec 2022, 17:08
Official
Hi Templar Wales
We would like to apologise for any inconvenience we may have caused.
We will escalate your matter to the correct department and our team will be in contact with you.
Kind Regards,
The Auto & General Team
We would like to apologise for any inconvenience we may have caused.
We will escalate your matter to the correct department and our team will be in contact with you.
Kind Regards,
The Auto & General Team
Best regards,
TW
Templar W's updateReviewer Update
24 Jan 2023, 08:54Thanks for responding when I use Hello Peter. I hope it’ll work again as it’s now 6 weeks later and still no progress!!!
TW
Templar W's update24 Jan 2023, 08:54
Reviewer Update
Thanks for responding when I use Hello Peter. I hope it’ll work again as it’s now 6 weeks later and still no progress!!!