zero response after messages

Item: Auto & General
Rating: 1
Author: Michelle L

i have logged a claim with auto and general insurance company. mirriam the person dealing with my claim has not got back to me after many messages and emails. the manager also has not got back to me after leaving a message. i find it uncredibly frustrating after losing my laptop to a breakin a week ago and stil no laptop or joy after paying my premiums faithfully. . i would not recommend them

Helpful (0)

Replies (2)

Auto & General's replyOfficial

16 Nov 2017, 12:37

Thank you for bringing this matter to our attention.

We have escalated the matter to our Customer Relations Specialist who will ensure that contact is made with you and that you are provided with the relevant feedback.

Kind Regards,

The Auto&General Team

Best regards,

Auto & General's reply16 Nov 2017, 12:37

Official

Thank you for bringing this matter to our attention.

We have escalated the matter to our Customer Relations Specialist who will ensure that contact is made with you and that you are provided with the relevant feedback.

Kind Regards,

The Auto&General Team

Best regards,

Auto & General's replyOfficial

21 Nov 2017, 08:42

Dear Mrs Lottering

Kindly be advised that we have received confirmation from the Claims Management Team that contact has been made with you and the matter has been resolved.

Please accept our sincere apologies for all the frustration and inconvenience caused whilst the claim was being processed. We wish to place your mind at ease that the Service Failures have been accordingly addressed.

Kind Regards

The Auto & General Team

Best regards,

Auto & General's reply21 Nov 2017, 08:42

Official

Dear Mrs Lottering

Kindly be advised that we have received confirmation from the Claims Management Team that contact has been made with you and the matter has been resolved.

Kind Regards

The Auto & General Team

Best regards,

zero response after messages

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