JJ
Jonathan J
1 reviews | Active since Mar 2017
30 Jan 2019, 22:52
Zero response
I have sent Auto and General more than 9 emails over the span of this month to cancel a VAP and Life insurance product with no response from them except the automated emails.
Helpful (0)
Replies (2)0
Replies (2)
Auto & General's replyOfficial
31 Jan 2019, 08:44We acknowledge receipt of your complaint and apologise for your frustration.
We shall be in contact with you to resolve the matter.
Kind Regards,
The Auto & General Team.
We shall be in contact with you to resolve the matter.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's reply31 Jan 2019, 08:44
Official
We acknowledge receipt of your complaint and apologise for your frustration.
We shall be in contact with you to resolve the matter.
Kind Regards,
The Auto & General Team.
We shall be in contact with you to resolve the matter.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's replyOfficial
31 Jan 2019, 14:41Update:
As discussed with our Customer Relation Specialist, we confirm that the policy was cancelled effectively 16 January 2019. Communication to this effect was sent to you via mail. As agreed, the letter will be emailed to you today.
We apologise for any inconvenience caused.
Kind Regards,
The Auto & General Team.
As discussed with our Customer Relation Specialist, we confirm that the policy was cancelled effectively 16 January 2019. Communication to this effect was sent to you via mail. As agreed, the letter will be emailed to you today.
We apologise for any inconvenience caused.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's reply31 Jan 2019, 14:41
Official
Update:
As discussed with our Customer Relation Specialist, we confirm that the policy was cancelled effectively 16 January 2019. Communication to this effect was sent to you via mail. As agreed, the letter will be emailed to you today.
We apologise for any inconvenience caused.
Kind Regards,
The Auto & General Team.
As discussed with our Customer Relation Specialist, we confirm that the policy was cancelled effectively 16 January 2019. Communication to this effect was sent to you via mail. As agreed, the letter will be emailed to you today.
We apologise for any inconvenience caused.
Kind Regards,
The Auto & General Team.
Best regards,