ES
Ewald S
1 reviews | Active since Aug 2015
24 Aug 2015, 19:17
Zero communication around my pending claim
It's been 11 days now since I first emailed my documents (affidavit, invoices etc) to Auto &
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Auto & General's replyOfficial
25 Aug 2015, 08:52Hello ewaldsadie,
Thank you for bringing this matter to our attention.
We understand that the Customer Relations Specialist has been in contact with you.
We acknowledge that the processes and delays need to be revisited and we are in the process of finding a better way. The overall service failure however will be addressed internally.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Auto & General Team
Thank you for bringing this matter to our attention.
We understand that the Customer Relations Specialist has been in contact with you.
We acknowledge that the processes and delays need to be revisited and we are in the process of finding a better way. The overall service failure however will be addressed internally.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Auto & General Team
Auto & General's reply25 Aug 2015, 08:52
Official
Hello ewaldsadie,
Thank you for bringing this matter to our attention.
We understand that the Customer Relations Specialist has been in contact with you.
We acknowledge that the processes and delays need to be revisited and we are in the process of finding a better way. The overall service failure however will be addressed internally.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Auto & General Team
Thank you for bringing this matter to our attention.
We understand that the Customer Relations Specialist has been in contact with you.
We acknowledge that the processes and delays need to be revisited and we are in the process of finding a better way. The overall service failure however will be addressed internally.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Auto & General Team