Z-grade service, incompetence, lies and empty promises!!!

<p>I submitted a claim for my laptop almost a week ago. I had to follow up 3 times in that time, and no one has tried to contact me. I spoke to a consultant on Monday and yesterday, and they all want proof of ownership of the laptop, I informed them both, the same way I told the person who captured the claim on saturday that Unity insurance replaced it to me, so they will have proof of payment for the item. Unity is Auto & Generals sister company. Yesterday I was told that my claiim would be paid before 12 today, and when I called now after 1pm, I found that no one has accessed my claim, instead I was aasked for proof of payment again. I initially explained the urgency of my claim, but I should have know better than to be insured with these people. I need my claim paid today. Lesson learned.</p>