Your Telesure group bad service - so am leaving

So this company processing claims for you treats us with suspicion and lack of customer care. My claim for a lost cellphone was being treated badly and delayed by Ronella. and I complained on Hellopeter and a manger called Heinrik promised to speed it up. After they approved Ronella tola me she is removing all my phones because I claim a lot. What!

This year I have 3 claims, 2 damaged and 1 lost phone. Here I was unhappy about losing a phone only days after one was damaged and replaced by you. Does anyone think it's fun?

Does Ronella think I care they they will remove my phones, as if I have no insurance options. I will just remove my 2 cars too and go where I am treated with empathy and respect as a paying customer. Surely phones are high risk items and that's why I make sure I get cover for all our phones and it's not free, IPay! I can't be in a company where I should be scared to claim or worry about claiming. I can't imagine what would happen should it be about my car. You can stay with this Telesure company, I don't need that uncer*****y in my life. As the Outsurance agent, who am moving to said, insurance is for peace of mind.