Your car service claim department needs to trading on customer service becouse it's totally horibble

My name is Joseph Drake I would like to report auto and general regarding their service plan and warranty, their customer service is very poor, I made a claim with them on the 29 of April 2024 its more 4days they haven't given feed back to me or the car dealer, but they debit and amount of R753 every month, I am really disappointed in the company, I took their service plan for peace of mind but now they giving problem I'm really not. Happy with with their service, they ****ming people if what experiencing right now, now I really need my money back becouse nothing has been done to my car and the inconvenience that they are giving, I need the car in good shape becouse I use to go to work but now becouse it not serviced I'm not even feeling good to drive my own car auto and general I'm re