DN
Deklerk N
1 reviews | Active since Jun 2019
27 Jun 2019, 14:33
Your belongings are not (actually) insured
Extremely poor communication. Minimal follow ups on claims. No follow ups on disputes so be prepared to get the ombudsman involved.
Poor advise from unprofessional call agents.
To add, ridiculous increase in premiums (40%) with a slight increase of insured value (8%).
Helpful (0)
Replies (3)0
Replies (3)
Auto & General's replyOfficial
27 Jun 2019, 19:52We are in receipt of your complaint.
We will be in contact with you during office hours.
Kind Regards,
The Auto & General Team.
We will be in contact with you during office hours.
Kind Regards,
The Auto & General Team.
Auto & General's reply27 Jun 2019, 19:52
Official
We are in receipt of your complaint.
We will be in contact with you during office hours.
Kind Regards,
The Auto & General Team.
We will be in contact with you during office hours.
Kind Regards,
The Auto & General Team.
Auto & General's replyOfficial
28 Jun 2019, 12:39Update:
We have attempted to contact you, without success and a message was left on your voice mail.
We will appreciate it if you can contact us back to conclude the matter.
Kind Regards,
The Auto & General Team.
We have attempted to contact you, without success and a message was left on your voice mail.
We will appreciate it if you can contact us back to conclude the matter.
Kind Regards,
The Auto & General Team.
Auto & General's reply28 Jun 2019, 12:39
Official
Update:
We have attempted to contact you, without success and a message was left on your voice mail.
We will appreciate it if you can contact us back to conclude the matter.
Kind Regards,
The Auto & General Team.
We have attempted to contact you, without success and a message was left on your voice mail.
We will appreciate it if you can contact us back to conclude the matter.
Kind Regards,
The Auto & General Team.
DN
Deklerk N's updateReviewer Update
28 Jun 2019, 15:05I (the complainant) haven't received a call nor voicemail. You contacted the client and she contacted you back on *** at 13:13 upon which she left a massage that we did contact you back. I will appreciate it if you contact me regarding this matter, I represent her and have submitted a letter of authorisation from the client with the original submission of this review.
DN
Deklerk N's update28 Jun 2019, 15:05
Reviewer Update
I (the complainant) haven't received a call nor voicemail. You contacted the client and she contacted you back on *** at 13:13 upon which she left a massage that we did contact you back. I will appreciate it if you contact me regarding this matter, I represent her and have submitted a letter of authorisation from the client with the original submission of this review.