1 reviews | Active since Jan 2018
You have ZERO follow up.
I'm not happy with your third-party recoveries department. I have waited 6 months for feedback and no one contacts me, no SMS, no email, no phone call...heck, not even a callback message. I'm not even upset about the waiting period for the recovery, I just want damn feedback, is that too much to ask? I am really really really upset. I pay a significant amount of money to you guys for me to feel this unappreciated.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you shortly to discuss your concerns.
Kind Regards,
The Auto & General Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you shortly to discuss your concerns.
Kind Regards,
The Auto & General Team.
Update:
As disussed with our Customer Relation Specialist, we assure you that we will investigate the fact that you were not kept informed and address the issue on an internal basis.
It is important that you receive feedback on the matter and have therefore requested that you are contacted with an update, as well as to make arrangements to provide you with updates during the process.
Please accept our sincere apologies for the frustration caused.
Kind Regards,
The Auto & General Team.
Update:
As disussed with our Customer Relation Specialist, we assure you that we will investigate the fact that you were not kept informed and address the issue on an internal basis.
It is important that you receive feedback on the matter and have therefore requested that you are contacted with an update, as well as to make arrangements to provide you with updates during the process.
Please accept our sincere apologies for the frustration caused.
Kind Regards,
The Auto & General Team.