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EM
Elizabeth M

1 reviews | Active since Aug 2010

02 Aug 2023, 05:03

You are *****sters

These ****mers. I did a quotation with tgem since im looking for a car. Tgey sent ghe debit mandate which i rejected cause it was a quotation as i still looking for a car. Even when i was on the call with gge agent i did say i am still looking for a car. Now im paying for a car that i do not have. Not only this is ***** but you ****ming me. I hope you listen to the recording of the call when i was talking to the agent. "I do not have a car as yet and im comparing insurances. I will sure contact you should i find a car" those were my words. He read all the t&c and i told him quotation. Why are you debiting the account i did not consent to? Why am i paying for a car that i do not have? People that are meant to have our best interest are now the ones ****ming us

0
Replies (6)
Auto & General
Auto & General's reply02 Aug 2023, 07:53
Official
 Good day Elizabeth. We are disappointed to hear about your service experience.  
We can get the correct team to be in contact with you. 
Kind regards, 

The Auto & General team 

EM
Elizabeth M's update02 Aug 2023, 10:05
Reviewer Update
May i also ask that you refrain from sending me text messages about inspection and proof of tracking. I DO NOT HAVE A CAR, as previously mentioned. I only requested a quotation with you.
Auto & General
Auto & General's reply02 Aug 2023, 10:08
Official
We have escalated the matter to the relevant department to assist you and once that has been attended to you will not receive any text messages.
RegardsAuto & General Team
 
EM
Elizabeth M's update05 Aug 2023, 10:22
Reviewer Update
Till today is the 5th your company has not called me. The only thing you have been doing is sending me messages to updat car details, which car exactly? I DO NOT HAVE A CAR.
EM
Elizabeth M's update16 Aug 2023, 11:24
Reviewer Update
Please refrain from sending me emails about an insurance cover i do not have.

Till today is the 16 your company has not called me. The only thing you have been doing is sending me messages to update car details, which car exactly? I DO NOT HAVE A CAR.

I will have to now take this the legal route.
EM
Elizabeth M's update17 Aug 2023, 03:25
Reviewer Update
This is now frustrating, yet you still trying to debit my account. This simply means you wont stop till you get money from me. What do you want from me exactly?