LM
Lungisa M

1 reviews | Active since Nov 2010

07 Oct 2015, 13:50

Yearly Premium Increase

After receiving my letter where my premium has been increase by R106.40 ,I picked a phone and I got through to Faizel.I advise him the unhappines about the amount in which my premium has increased about is too much and not acceptable.<br> I explained to him that the property is already overy over insured so I am not in a position to accept this kind of inreament.<br> - Faizel Listened.<br> - He never interupt me<br> - He explained how the insurance work, even though I know about insurance. That shows confidance.<br> <br> Great Faizel<br> <br> From : Mr L. Malawu

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Replies (1)
Auto & General
Auto & General's reply04 Nov 2015, 18:43
Official
Hello Lungisaa,

Thank you for your encouraging message.
Our aim is to provide excellent customer service at all times and your feedback is an opportunity for us to measure our service.
We appreciate you taking time to comment on your experiences with us.
We're thrilled to have you as our client and so proud of Faizel for making you feel right at home.

Regards,
The Auto&General Team.

Best regards,