Wrong feedback given and not agreeing with outcome

I broke the window on my vehicles canopy and scratched the side of my car. The first call center person said I had to pay to separate Access as the one is for my car and one for canopy even though it was the same incident. After her speaking to her superiors she came back and said she made a mistake and should only be one access. I then decide to rather fix the car myself and have the window of the canopy replaced as the scratch/dent on car was minor. I still had to pay full access on the window of my canopy and not the glass access as per my car. why if its a window on my car which is ensured, I pay window access, but on my canopy which I also pay a premium for, I don't have the glass access and have to pay full access. I really hope that someone would call me back as I totally disagree.<br> <br>