LB
Livingstone B

1 reviews | Active since Jan 2020

09 Apr 2026, 14:53

Wrong debit amount

I opted for business insurance while doing business, I phoned them to inform them I'm about to stop doing business and would like to cancel the insurance, they forcingly gave me a quote of personal use insurance which I refused to take. They went on debiting business insurance amount which was on mendate, after I moved my money so that they don't have an access they've reduced my installments to comprehensive without my consent, which was debited for the past 3 month, I officially stopped doing business mid last month but personal insurance has been going off for the past 3 months , had I been involved in an accident while doing business it means I would be not be covered so basically I was not covered my question is why did they go on and make debit orders that we didn't agree apon? I want my full refund for the past 3 months.

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Replies (1)
Auto & General
Auto & General's reply09 Apr 2026, 15:02
Official
Hi Livingstone,

Thank you for raising this with us. We’re sorry to hear about your experience and understand your concern regarding the policy changes and debit orders.
We will look into your matter and contact you with feedback.

Kind Regards,
The Auto & General Team