Worste Warranty Ever

After sumbitting my Warranty claim the only thing I got was a generic email stating that my claim had been received and I would be contacted within days. I then followed up as I had not received any communication. I was then advised that there was missing information that they needed which I requested the dealership to send. Another day went by with no communication again. I then called again to follow-up but was told again that there was information that they needed which was surprising as the dealership had CC'd me when sending all the information they needed so the dealership re-sent the information needed. In the second week it was back an forth being promised that the agent responsible for my claim would call me in which he never did. All I was getting was more requests to send more info and pics. Eventually the dealer was requested to stip the part and that they would send out an assessor to go have a look at the damaged part. The assessor never made it to the dealership and the dealer had to reassemble the part as they could not leave the vehicle stripped on their floor. After numerous calls, I was then eventually told that the part it not covered under the cover that I took. I then requested to know why we were made to strip the part when it was not covered under my policy and no clear answer was given to me. I advised A&G that the part was included in my policy wording and that the part is covered as my vehicle was an automatic and not a manual vehicle(The part is not covered for manual vehicles). I was then told again that the responsible agent would give me a call which he never did. I then had to call again and was now told that this was a case of wear and tear and that they would not be covering my claim. After asking how they came to this conclusion as their team never went to the dealer to view the part or do an assesment, I was told that the matter had been escalated to the Team Leader for advise. I also requested a copy of my initial Sales Call to be sent to me, I was told it would be sent to me within 5 days. As expected no communication was received form A&G. An email was then sent to me to advise that authorization to send the tape had been requested from the Team Leader and that I would then receive the copy of the call. After no communication, I called again and finally got intouch with the team leader who had no idea of what I was talking about nor did he have any knowledge of my request. I have not received any communication of the outcome of my claim even after requesting it in writing. The Team Leader has advised that he will get back to me by noon however I am not holding my breath as I have never received a call or information from A&G unless if I call them and even then, I am just given the run-around with no straight answer. The Service received from A&G is the worst I have ever seen. To this day, i have been the one that has had to call into A&G for follow-ups. A month now still waiting for A&G to finalize my claim or atleast send me some kind of communication advising me of the outcome of my claim. What a way to celebrate 1 year anniversary with A&G