Worst warranty cover insurance ever

Auto and General warranty is a total ****. I logged a warranty claim three weeks back and the past three weeks has been nothing but hell; from waiting on hold for 20min plus all the time I call to follow-up on my claim, to not getting any updates from the claim advisor/consultant "Anele". I have requested to speak to management due to unhappiness on how the claim was handled on two occasions and I promised a call from management and never recieved any. Had to endure two weeks of back and forth between the car dealership/repair center and Auto and General assessment team due to Auto and General requesting information in bits, to top it off throughout this time I was the one doing follow-ups since Auto and General consultants never bother to provide updates. The last nail on the coffin is the authorisation letter I just received now at 19:47 after I sent the this quoted email

"Greetings

I just called in and I am told that the status of my claim is still the same (sitting with management for verification) and my claim advisor has decided to knock-off without updating me after I had called earlier and I was promised that he going to call me back before close of business today.

I had previously requested to speak to management on two occasions regarding my unhappiness with how this claim is handled and I was told that management was to call me back and it never happened.

I can't still be awaiting claim outcome after three weeks, at this stage it's just evident that Auto and General does not care about their customers. Your warranty claim process seem to be designed to deliberately frustrate your customers, no wonder the outcry on "Hell- peter" reviews.

Can this be addressed!

Regards, M Magwaza "

Auto and General decided to respond tonight with the authorization letter containing such

"Total Damage Amount: R 24983.75 Authorised Amount: R 7 886.86 Amount Payable by Insurer: R 7 886.86 Amount Payable by Client: R 17 096.89"

Without sharing the following details: 1. What is covered by the authorised figure, 2. What is not covered on the claim and, 3. Reasons for not covering such since all the failures that were contained on the claim and failure reports are clearly covered under my policy.

So if you were thinking about taking up a warranty cover with Auto & General you better reconsider or have your lawyers on speed dial.