Worst Three Months of My Life

I was involved in a car accident on the 4th of February on my way to work around 4 in the morning. My car was towed at the scene. My insurance Auto and General took about three weeks to approve my claim and the repairers Renew It (Greenstone) about another month to get the car fixed. My frustration is that during this period both service providers failed to update me on the status of my vehicle. Had to call almost everyday and would be promised that my call would be returned but that never happened. I eventually got my car back on the 1st of April but there was a part missing. Renew It promised they would come have it fitted at my house on the 4th of April, but till now that hasn't happened. Fast forward to a week later, the repaired car started giving me problems. The bonnet opened while I was driving, and the car was making weird uncomfortable sounds. Sounds that I later discovered were a result of the wheel bearing. I then called the repairer to let them know, but everyday I'd be sent from pillar to post. The receptionist at Renew It Greenstone (Sbu) was not helpful at all. I called for three days straight but still no luck. I was on leave at the time so calling with my own airtime daily was becoming a problem. A costly one at that. So a friend contacted Auto and General for me and put us on a conference call on April the 14th. I spoke to a gentlemen called Romeo from their Repairs Department and told him my story. He promised to get back to me once he had gotten an assessor to deal with my case. But as you have guessed, he never did get back to me. And I have not heard from an assessor till this day. On Monday the 18th I decided to drive to Greenstone to take my car back to the repairer cause I clearly wasn't winning over the phone. When I got there I demanded that they fix my car, cause it was not safe driving around in it. They only managed to fix the bonnet, but everything else was not attended to. I was promised they'd get back to me before Friday but that didn't happen. This morning on my way to work the ride was rather uncomfortable, and dreaded the rest of the journey. I have lost faith in both parties, and the rate things are going it does not look like I'm going to get any help. I am so frustrated it's not even funny. I paid these people close to ten thousand rand on the 1st when I collected my car but no one has the decency to even pick up the phone to get back to me. I am utterly disappointed and disgusted in the service I have received.