Worst service - Scratch and dents policy.

Yet again I am writing a lengthy email over the appalling service I keep on getting from your company. Two weeks back after a long time of trying to get hold of someone to make a claim against my scratch policy someone contacted me and asked questions that I not have answers to like how long the scratch/dent that I want to claim for is and when exactly I got the scratch on my car. After that conversation she finally stated that I can take my car to the panel beaters in Somerset West for inspection. I did as instructed and now it has been a week without anyone getting back to me. This is really frustrating as this is a service that I am paying for monthly but your no good of a company can't keep its end of the deal. Please cancel this whole policy as I am tired of having to fight with you guys when I need something done.