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Ashley D
1 reviews | Active since Dec 2017
26 Dec 2022, 09:41
Worst service once again
I am yet writing another bad review due to no feedback regarding my claim and after reviewing all my documents and there service promises on their website they have broken alot of their own promises and i have contacted the ceo and was acually made feel bad by my claim advisor for contacting his boss about no feedback. I am without words about how terrible this service is and need urgent resolution because my next step is ombudsman. Auto and general is jist giving me info to make me think i am being assisted while they are causing me extreme mental stress and panic
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Replies (8)0
Replies (8)
Auto & General's replyOfficial
26 Dec 2022, 10:00Hello Ashley,
We like to apologize for the service recieved from us.
Please be advised that the matter has been escalated and some will be in contact with you.
Regards
Auto&General Insurance
We like to apologize for the service recieved from us.
Please be advised that the matter has been escalated and some will be in contact with you.
Regards
Auto&General Insurance
Auto & General's reply26 Dec 2022, 10:00
Official
Hello Ashley,
We like to apologize for the service recieved from us.
Please be advised that the matter has been escalated and some will be in contact with you.
Regards
Auto&General Insurance
We like to apologize for the service recieved from us.
Please be advised that the matter has been escalated and some will be in contact with you.
Regards
Auto&General Insurance
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Ashley D's updateReviewer Update
26 Dec 2022, 10:07By when as i keep getting informed things will be sorted and now its a public holiday and i was expecting results before public holidays as they were informed of my problems. I require immediate assistance
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Ashley D's update26 Dec 2022, 10:07
Reviewer Update
By when as i keep getting informed things will be sorted and now its a public holiday and i was expecting results before public holidays as they were informed of my problems. I require immediate assistance
Auto & General's replyOfficial
26 Dec 2022, 10:24Please note that we have escalated the matter and you should receive feedback from the claim's agent
Auto & General's reply26 Dec 2022, 10:24
Official
Please note that we have escalated the matter and you should receive feedback from the claim's agent
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Ashley D's updateReviewer Update
26 Dec 2022, 10:27Yes and as everyone that i have contacted, the turnaround time is Wednesday. I feel like they played this claim perfectly in order to have me wait after all the public holidays due to my initial complaint which if is the case is utterly unprofessional which i feel is the case.
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Ashley D's update26 Dec 2022, 10:27
Reviewer Update
Yes and as everyone that i have contacted, the turnaround time is Wednesday. I feel like they played this claim perfectly in order to have me wait after all the public holidays due to my initial complaint which if is the case is utterly unprofessional which i feel is the case.
Auto & General's replyOfficial
26 Dec 2022, 10:29Once again, we like to apologize for the serviced from us.
Auto & General's reply26 Dec 2022, 10:29
Official
Once again, we like to apologize for the serviced from us.
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Ashley D's updateReviewer Update
26 Dec 2022, 10:47I apologize for being blunt but all im getting is apologies and no solutions?
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Ashley D's update26 Dec 2022, 10:47
Reviewer Update
I apologize for being blunt but all im getting is apologies and no solutions?
Auto & General's replyOfficial
26 Dec 2022, 10:50The matter has been escalated please wait for Wednesday for feedback from the claims agent
Auto & General's reply26 Dec 2022, 10:50
Official
The matter has been escalated please wait for Wednesday for feedback from the claims agent
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Ashley D's updateReviewer Update
26 Dec 2022, 11:15As i thought you would respond. Thank you for affirming the obvious, with no disrespect meant as its what i keep hearing from everyone.
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Ashley D's update26 Dec 2022, 11:15
Reviewer Update
As i thought you would respond. Thank you for affirming the obvious, with no disrespect meant as its what i keep hearing from everyone.