JN
Juliet N
1 reviews | Active since Apr 2017
14 Feb 2022, 17:35
Worst service I have ever experienced
Absolutely disgusted with their service. No one has a clue what is going on. No one helps, you just keep getting directed to another department. Would not recommend auto and general to anyone.
Helpful (0)
Replies (3)0
Replies (3)
Auto & General's replyOfficial
14 Feb 2022, 21:03Hi Juliet,
We would like to assist you.
Please send us a private message with more information.
Kind Regards,
The Auto & General Team
We would like to assist you.
Please send us a private message with more information.
Kind Regards,
The Auto & General Team
Auto & General's reply14 Feb 2022, 21:03
Official
Hi Juliet,
We would like to assist you.
Please send us a private message with more information.
Kind Regards,
The Auto & General Team
We would like to assist you.
Please send us a private message with more information.
Kind Regards,
The Auto & General Team
JN
Juliet N's updateReviewer Update
16 Feb 2022, 07:08Hello
I do not see why I should send a message to explain the whole situation. I, at this stage, don't even know what is happening as your employees are all telling me different things.
Employees are calling me thinking I am the other client. The employees are filling in information incorrectly and submitting a claim for when I have literally said five times in one 20 minute call that there were no damages to my vehicle in the incident.
I get a call from the claim department two days ago, she promised that she would call me yesterday at 3 pm, no call was received, I am still waiting but another ridiculous SMS can be sent at 5 pm!
Do me a favour and listen to all the calls between me and your employees, accompanied by the SMS's and emails you guys have been sending me, then let me know what is going on.
This is absolutely ridiculous and the worst service I have ever received.
Thanks!
I do not see why I should send a message to explain the whole situation. I, at this stage, don't even know what is happening as your employees are all telling me different things.
Employees are calling me thinking I am the other client. The employees are filling in information incorrectly and submitting a claim for when I have literally said five times in one 20 minute call that there were no damages to my vehicle in the incident.
I get a call from the claim department two days ago, she promised that she would call me yesterday at 3 pm, no call was received, I am still waiting but another ridiculous SMS can be sent at 5 pm!
Do me a favour and listen to all the calls between me and your employees, accompanied by the SMS's and emails you guys have been sending me, then let me know what is going on.
This is absolutely ridiculous and the worst service I have ever received.
Thanks!
JN
Juliet N's update16 Feb 2022, 07:08
Reviewer Update
Hello
I do not see why I should send a message to explain the whole situation. I, at this stage, don't even know what is happening as your employees are all telling me different things.
Employees are calling me thinking I am the other client. The employees are filling in information incorrectly and submitting a claim for when I have literally said five times in one 20 minute call that there were no damages to my vehicle in the incident.
I get a call from the claim department two days ago, she promised that she would call me yesterday at 3 pm, no call was received, I am still waiting but another ridiculous SMS can be sent at 5 pm!
Do me a favour and listen to all the calls between me and your employees, accompanied by the SMS's and emails you guys have been sending me, then let me know what is going on.
This is absolutely ridiculous and the worst service I have ever received.
Thanks!
I do not see why I should send a message to explain the whole situation. I, at this stage, don't even know what is happening as your employees are all telling me different things.
Employees are calling me thinking I am the other client. The employees are filling in information incorrectly and submitting a claim for when I have literally said five times in one 20 minute call that there were no damages to my vehicle in the incident.
I get a call from the claim department two days ago, she promised that she would call me yesterday at 3 pm, no call was received, I am still waiting but another ridiculous SMS can be sent at 5 pm!
Do me a favour and listen to all the calls between me and your employees, accompanied by the SMS's and emails you guys have been sending me, then let me know what is going on.
This is absolutely ridiculous and the worst service I have ever received.
Thanks!
Auto & General's replyOfficial
16 Feb 2022, 15:05Hi Juliet,
Thanks for getting back to us.
We have escalated your matter, our team will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team
Thanks for getting back to us.
We have escalated your matter, our team will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team
Auto & General's reply16 Feb 2022, 15:05
Official
Hi Juliet,
Thanks for getting back to us.
We have escalated your matter, our team will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team
Thanks for getting back to us.
We have escalated your matter, our team will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team