Worst service - highly disappointed.

I am horrified at the telephonic engagement that was beautifully presented and also prompting one to leave an immediate review in order to post in for marketing purposes on Hello Peter.

Thereafter comes the real truth when whilst being a customer and having 2 policies for over 15 years with them and never once claimed and with my fridge that is no longer working since there was a power outage in my road, I'm told that the claim has been denied. The assessor that was there last Friday wrote up tons of things not sure what to make of it... My fridge is 8 years old and looks brand new and not working not to mention all the wasted food that went into the bin in something else. Trying to claim for the food wasted and I can already imagine the outcome.

I am going to escalate this matter as this is really not fair, and we as a family are being inconvenienced.