Worst service from an insurance service provider ever!!!!

On the 20th of April 2022 whilst on 2 day getaway, the flexihose pipe in my kitchen burst causing most of my house to be flooded, causing damage to the kitchen cupboards and to two bedrooms fitted with laminate flooring. I logged the incident (ref. # 986477) on the day and the assessor only arrived on 30 April 2022. After a number of follow up phone calls over a 5 week period, my kitchen cupboards were finally replaced in the 1st week of June, but I just do not get any response of sending numerous mails to Heather Dlamini (***) and even to Sieyaam (*** ) in Heather's absence, regarding the replacement of the damaged laminate flooring. I have never experienced such poor service from an insurance service provider and will go out of my way to ensure that everyone whom I encounter is aware of the poor service received from Auto and General