Worst Service EVER

My policy is with 1st for Women but I keep getting through to Auto & General. I lodged a claim about a month ago & was told that a certain person would keep in touch with me to keep me informed on the status of my claim. I never heard from him again!!!!! A few weeks later I called and spoke to some one else who came across as very helpful & assured me that my claim would be settled within a few working days. Its now almost a month & have heard NOTHING further - no refund, no call, e mail or message. I have just tried calling for the 3rd time in an effort to find out when I can expect the money due to me to be paid into my bank account and all I got is what I imagine to be a recorded message, or some kind of AI that kept asking me the same question over & over again, regardless of the fact that I had answered the same question more than once. I called back - same story. If I could give Auto and General NO stars that would be my preference - unfortunately we are not given that option. Guess who will be looking for a new insurance provider once this claim has been settled? I cannot comment on their service because it is non existent. My advice to anyone looking for insurance - avoid Auto & General/1st For Women at all costs.