LL
Lerato L
1 reviews | Active since Feb 2021
09 Feb 2021, 17:01
Worst service ever
Auto and general insurance has the worst service, they refusing to pay for my ****** Vehicle apparently on the day it was ****** the tracking device was inactive so if you have insurance with them, Goodluck they try by all means to not pay
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Replies (2)
Auto & General's replyOfficial
09 Feb 2021, 19:19Hi Lerato,
We are sorry you feel this way, however, we note that your claim was reviewed by our Internal Dispute team and the outcome has been discussed with you.
Kind Regards,
The Auto & General Team
We are sorry you feel this way, however, we note that your claim was reviewed by our Internal Dispute team and the outcome has been discussed with you.
Kind Regards,
The Auto & General Team
Auto & General's reply09 Feb 2021, 19:19
Official
Hi Lerato,
We are sorry you feel this way, however, we note that your claim was reviewed by our Internal Dispute team and the outcome has been discussed with you.
Kind Regards,
The Auto & General Team
We are sorry you feel this way, however, we note that your claim was reviewed by our Internal Dispute team and the outcome has been discussed with you.
Kind Regards,
The Auto & General Team
LL
Lerato L's updateReviewer Update
10 Feb 2021, 20:16So as most of you know, my Car was ****** on the 09/01/2021 I have comprehensive cover with Auto and General, they are refusing to pay Because my tracker unit was not active at the time of incident that netstar tracker, apparently it stopped working a while ago and yet they where deducting every month, its also my fault that I didn't check on the unit, according to my knowledge if the unit has any problems or is removed they are suppose to call and check if everything is in order..... then I remembered I have another tracker which I was in arrears with so I managed to get a tracking report to confirm that there was a unit that was active, to my surprise they still rejecting because I was in arrears with the Tracking company, how is that possible what business do they have with my tracker account? The sad part is the service is even worse, what they advertise on TV is the total opposite, you call and send emails with no reply, when you ask them questions which they cant answer they get offended, 5 months ago I lost my Mom I have no fights in me.... Now I've lost a paid up Car which I've worked so had for, you drive around comfortable knowing you are insured, clearly you can Join Auto and General when you know that you will have no excidents and your car is safe, There is no customer service... Even lost weight during the claims proccess that's how terrible it is... If anyone can assist me please....
Please note fees where up to date with my Netstar account and the unit was active with Car Tracker Kindly make me understand the reason for the rejection? Also advise if the Joburg office's are Open as well as the operating hours and address, I'm going to walk in naked and fight for my rights... I will not rest until this is sorted out, why where my Car keys taken?
Please note fees where up to date with my Netstar account and the unit was active with Car Tracker Kindly make me understand the reason for the rejection? Also advise if the Joburg office's are Open as well as the operating hours and address, I'm going to walk in naked and fight for my rights... I will not rest until this is sorted out, why where my Car keys taken?
LL
Lerato L's update10 Feb 2021, 20:16
Reviewer Update
So as most of you know, my Car was ****** on the 09/01/2021 I have comprehensive cover with Auto and General, they are refusing to pay Because my tracker unit was not active at the time of incident that netstar tracker, apparently it stopped working a while ago and yet they where deducting every month, its also my fault that I didn't check on the unit, according to my knowledge if the unit has any problems or is removed they are suppose to call and check if everything is in order..... then I remembered I have another tracker which I was in arrears with so I managed to get a tracking report to confirm that there was a unit that was active, to my surprise they still rejecting because I was in arrears with the Tracking company, how is that possible what business do they have with my tracker account? The sad part is the service is even worse, what they advertise on TV is the total opposite, you call and send emails with no reply, when you ask them questions which they cant answer they get offended, 5 months ago I lost my Mom I have no fights in me.... Now I've lost a paid up Car which I've worked so had for, you drive around comfortable knowing you are insured, clearly you can Join Auto and General when you know that you will have no excidents and your car is safe, There is no customer service... Even lost weight during the claims proccess that's how terrible it is... If anyone can assist me please....
Please note fees where up to date with my Netstar account and the unit was active with Car Tracker Kindly make me understand the reason for the rejection? Also advise if the Joburg office's are Open as well as the operating hours and address, I'm going to walk in naked and fight for my rights... I will not rest until this is sorted out, why where my Car keys taken?
Please note fees where up to date with my Netstar account and the unit was active with Car Tracker Kindly make me understand the reason for the rejection? Also advise if the Joburg office's are Open as well as the operating hours and address, I'm going to walk in naked and fight for my rights... I will not rest until this is sorted out, why where my Car keys taken?