LP
Landon P
1 reviews | Active since Jul 2019
25 Jul 2019, 08:13
WORST SERVICE EVER!!!!
I am getting a terrible service from Auto & General. I have never experienced this level of inefficiency and lack of urgency with my claim. From 30 Jun - 25 July there is still no outcome on my claim. The worst thing is that they have been sending me the same text message 5 times that "Ms Ntunja the claim validation is still in progress". Now I am waiting until 31 July 2019 for another "update" and I have to return the courtesy car on 05 August 2019. I am already having anxiety attacks from the thought of not having a car because Auto & General is ***********....BASICALLY I AM PAYING THEM TO GIVE ME A RUN AROUND!
Helpful (0)
Replies (3)0
Replies (3)
Auto & General's replyOfficial
25 Jul 2019, 08:51 We acknowledge receipt of your complaint.
We will be in contact with you shortly to discuss your concerns. Kind Regards, The Auto & General Team.
We will be in contact with you shortly to discuss your concerns. Kind Regards, The Auto & General Team.
Auto & General's reply25 Jul 2019, 08:51
Official
We acknowledge receipt of your complaint.
We will be in contact with you shortly to discuss your concerns. Kind Regards, The Auto & General Team.
We will be in contact with you shortly to discuss your concerns. Kind Regards, The Auto & General Team.
Auto & General's replyOfficial
25 Jul 2019, 11:41Update:
As discussed with our Customer Relation Specialist, we apologise for the frustration this has caused, we will investigate any/all service failures and address it on an internal basis.
As agreed, a request will be emailed to you for signature, the request is necessary for us to obtain information that is relevant to your claim. Once the information was confirmed, it will enable us to finalise the claim.
We appreciate your understanding.
Kind Regards,
The Auto & General Team.
As discussed with our Customer Relation Specialist, we apologise for the frustration this has caused, we will investigate any/all service failures and address it on an internal basis.
As agreed, a request will be emailed to you for signature, the request is necessary for us to obtain information that is relevant to your claim. Once the information was confirmed, it will enable us to finalise the claim.
We appreciate your understanding.
Kind Regards,
The Auto & General Team.
Auto & General's reply25 Jul 2019, 11:41
Official
Update:
As discussed with our Customer Relation Specialist, we apologise for the frustration this has caused, we will investigate any/all service failures and address it on an internal basis.
As agreed, a request will be emailed to you for signature, the request is necessary for us to obtain information that is relevant to your claim. Once the information was confirmed, it will enable us to finalise the claim.
We appreciate your understanding.
Kind Regards,
The Auto & General Team.
As discussed with our Customer Relation Specialist, we apologise for the frustration this has caused, we will investigate any/all service failures and address it on an internal basis.
As agreed, a request will be emailed to you for signature, the request is necessary for us to obtain information that is relevant to your claim. Once the information was confirmed, it will enable us to finalise the claim.
We appreciate your understanding.
Kind Regards,
The Auto & General Team.
LP
Landon P's updateReviewer Update
25 Jul 2019, 11:52Thank you Dorothy. I have received the form, emailing back to your agent.
LP
Landon P's update25 Jul 2019, 11:52
Reviewer Update
Thank you Dorothy. I have received the form, emailing back to your agent.