WORST SERVICE EVER

My husband has been with Auto and General since march 2018 ,on the 13 may 2019 my husband was involved in a car accident at about 5:45 am on his way to work he informed Auto and general who then arranged a tow truck to come and collect the car . he then had to call them that evening to find out if he was insured for a courtesy car where he was informed that he will need to go to Europa car rental to collect and pay R1430 . On the 17 may we went to Europa cars where we found out that a car was not booked for us we then called Auto and general who arranged with the car rental to give us a car .from the time of the accident to time that we got the rental car Auto and general never called us or updated us on their investigations . only now on the 27th of may we got an SMS from the car rental to bring the car back when my husband got there he was told that the insurance informed them they will not pay as the debit order for April was not received my Husband Andrew Cumming ********** 576089 informed them that there debit order went off on the 25th of April and again 25 may . he was then informed that the April debit order was returned on the 30th of April with in that time frame no SMS or notification was received from Auto and general and if the debit order was returned my was towing Authorized why was the car rental Authorized for 2 weeks this people never called they a ****** with BAD SERVICE AND I WILL SPREAD THE NEWS ON FACE BOOK AND SOCIAL MEDIA POLICY NUMBER ********** 29 TILL NOW I MY HUSBAND IS WATING FOR THEIR CALL .