EB
Edwin B
1 reviews | Active since Mar 2012
10 Apr 2015, 12:21
Worst Service Ever
The service I received from Auto and General regarding my claim was so pathetic, I cancelled my policy.<br> <br> I was never kept up to date of the progress of the claim, was promised the whole claim should take between 5 to 7 working days. I had to send numerous e-mail for feedback. It's almost the third week and the claim is still not finalised.<br> <br> Anyway, I could not be happier now that my policy is cancelled.<br> <br> I will never ever refer you company.
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Auto & General's replyOfficial
10 Apr 2015, 14:55Hello Edwin Brown,
We have noted that your claim was finalised by our Claims Department and that you then referred the matter to our Internal Dispute Department for a review of the settlement. This unfortunately caused a delay in the process.
We apologise for the delay and will address all service failures on an internal basis where relevant and appropriate.
We regret losing you as a customer due to the experience that you had but do respect your decision to cancel your policy with us.
Regards,
The Auto & General Team
We have noted that your claim was finalised by our Claims Department and that you then referred the matter to our Internal Dispute Department for a review of the settlement. This unfortunately caused a delay in the process.
We apologise for the delay and will address all service failures on an internal basis where relevant and appropriate.
We regret losing you as a customer due to the experience that you had but do respect your decision to cancel your policy with us.
Regards,
The Auto & General Team
Auto & General's reply10 Apr 2015, 14:55
Official
Hello Edwin Brown,
We have noted that your claim was finalised by our Claims Department and that you then referred the matter to our Internal Dispute Department for a review of the settlement. This unfortunately caused a delay in the process.
We apologise for the delay and will address all service failures on an internal basis where relevant and appropriate.
We regret losing you as a customer due to the experience that you had but do respect your decision to cancel your policy with us.
Regards,
The Auto & General Team
We have noted that your claim was finalised by our Claims Department and that you then referred the matter to our Internal Dispute Department for a review of the settlement. This unfortunately caused a delay in the process.
We apologise for the delay and will address all service failures on an internal basis where relevant and appropriate.
We regret losing you as a customer due to the experience that you had but do respect your decision to cancel your policy with us.
Regards,
The Auto & General Team