Worst Service Ever!!

<p>I submitted a claim with my so called insurer about a month an half ago. The claim was declined as they claimed my fixes were less than R4000. I subsequently went around looking for quotes to fix my car myself. To my surprise the cheapest quote I got was +R5000. Trying to be civil I called the insurance to query this and was told to email my query,which I did. After a week I called again to follow up on the query and I was given a different email to resend my query, I did and was told I would get a response within 48 hours. A week went by and I had not received any feedback. I called again and was given yet again another email to send my query and told the 48hour story again!!! Still no response and anther week is beginning. Someone please help me with a number I can call for consumer acts as in the process they are still debiting my account for monthly installments yet they do not see the urgency of fixing my car..pls, pls help!!!</p>