Worst Service Ever

<p>Its funny how important one is when paying not when claiming. One of my vehicles was involved in an accident between Burgersfort and Lebowakgomo. Having called the insurance l was told a tow truck would be on its way to assist. On arrival l was l informed by the authorised driver that they would be assisted until Burgersfort. l then called the claims department to alert them and request that it would be easier to drop of the car in Nelspruit as it had occupants and goods it was carrying. The gentleman who took my call alluded that they tow the car to the nearest centre but in some intances based on approval to the required destination, We then discussed the issue to which l highlighted it would be cost effective towing the car a further 100km to Nelspruit there by mitigating the costs of having to seek accomodation or a coutersy vehicle.</p> <p> </p> <p>The gentleman then agreed and alluded that the car could be towed to Nelspruit and he would send a message of instruction and that l can also inform the tow truck company. However on communicating with the tow truck company l was informed that they required a reference number. l then had to call the emergency number to get assistance. The first lady responded by taking me back the claims department to which l informed her before she transfered me that it was closed already. The second respondent was Anastacia from the emergency centre who on my explaining my situation left me on hold whilst discussing with the supervisor. The Last respondent was Wandile Nxumalo who l explained my situation. Wandile requested that he come back to me. Seeing that l was not getting any headway, we got assistance to fasten all damaged equipment and get the vehicle to drive through to Nelspruit. Wandile then came back there after to offer car hire from avis.</p> <p> </p> <p>My million dollar question is what is the point and benefit of insurance? Auto and General states that "Since inception we’ve been committed to delivering pioneering product offerings and excellent service to our clients".</p> <p>l for one didnt get this benefit and lm appalled by the service inherently and lm not sure if l would advice anyone to go the Auto and General Route.</p>