WORST SERVICE by Auto & Genera; they have taken my car for more than 3 months now to their dedicated panelbeater and they're not responding to any of my queries

Had an accident on the 01st May, 2024 and my car was damaged, I was given a courtesy car for 30 days , an additional 4 days was added on the Cortesy vehicle because A & G's panelbeater was still awaiting parts, fast forward, 1st week of June i was instructed to return the vehicle. I AM STILL WAITING FOR MY VEHICLE, MY INSURANCE (AUTO & GENERAL) IS **** ABSOLUTELY NOTHING ABOUT THE FACT THAT I HAVE BEEN USING PUBLIC TRANSPORT FOR MORE THAN 2 MONTHS NOW, WHEN I CALL THE CLAIMS DEPARTMENT I'M TOLD THAT THE CLAIM HAS BEEN FINALIZED; I have been calling them non-stop wanting to know when i will have my car back, i called them from the last week of july and not getting assistance, i was told the department handling the repairs etc... is outbound and that I cant call them, they will call me. Last week whilst attending some work meeting i saw a call that i missed from them, tried to return it couldnt go through, i called them again and they told me it was VICTORIA calling me, to actually inform me that i will be getting the car back on thursday (08/08/2024) On Tuesday i received a text from the Panelbeaters telling me that they are awaiting authorisation for the parts; they mentioned the parts in that WhatsApp message - I again reached out to A & G and spoke to a Mr Maharaj, forgot his name, he promised me that Victoria will call me before 5pm on that day, to date no one from Auto & General has called me regarding the status of the repairs on the vehicle. IT HAS BEEN FULL 3 Months, 08 days that i'm without car, i have to talk BOLT daily to get to work, it's +-R300 a day. Can you please help me get my car back from A & N Panelbeaters and also for the Insurance to take my matter serious as their client please.