BG
Bertus G
1 reviews | Active since Apr 2025
17 Mar 2026, 16:28
Worst service by Auto and General during claim process
Another claim and yet again bad service! My oil cooler claim registered on 9-03-2026 has been assessed and approved amount has been reduced, both because of incompetence yet again by the assessor and a replacement part that's apparently cheaper elsewhere. Quote stated "water bottle and system flush" for R750, conveniently the assessor interpreted it as a water bottle replacement and therefore excluded it. Furthermore, when I queried it, his feedback is that the engine and water bottle flush are included in the labor, therefore not being paid as a separate item. No assessor name to quote, No supervisor or manager involvement to oversee this bad service, just the telephonic "faceless" communication. So bad, So frustrating.
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Replies (6)0
Replies (6)BG
Bertus G's updateReviewer Update
17 Mar 2026, 16:33Spoke to Kerwin, possibly a supervisor, who's adamant that even when the system flush is compulsory prior to finishing the assembly of the components, according to him it's excluded and won't be covered. No wonder assessors make such ill-informed decisions, because management concurs, whether it's practical or not. Bad service from those who's supposed to bring peace of mind to customers.
BG
Bertus G's update17 Mar 2026, 16:33
Reviewer Update
Spoke to Kerwin, possibly a supervisor, who's adamant that even when the system flush is compulsory prior to finishing the assembly of the components, according to him it's excluded and won't be covered. No wonder assessors make such ill-informed decisions, because management concurs, whether it's practical or not. Bad service from those who's supposed to bring peace of mind to customers.
Auto & General's replyOfficial
17 Mar 2026, 16:35Good day Mr B Geustyn,
We know this wasn’t what you expected, and we are truly sorry for the frustration caused with your claim.
We acknowledge receipt of your complaint and have escalated it to the relevant team to assist.
Kind regards
The Auto & General team
We know this wasn’t what you expected, and we are truly sorry for the frustration caused with your claim.
We acknowledge receipt of your complaint and have escalated it to the relevant team to assist.
Kind regards
The Auto & General team
Auto & General's reply17 Mar 2026, 16:35
Official
Good day Mr B Geustyn,
We know this wasn’t what you expected, and we are truly sorry for the frustration caused with your claim.
We acknowledge receipt of your complaint and have escalated it to the relevant team to assist.
Kind regards
The Auto & General team
We know this wasn’t what you expected, and we are truly sorry for the frustration caused with your claim.
We acknowledge receipt of your complaint and have escalated it to the relevant team to assist.
Kind regards
The Auto & General team
BG
Bertus G's updateReviewer Update
17 Mar 2026, 17:02Spoke to Mpho Maleka who tried his best to mediate the frustration that I experience, BUT this by no means, justify the pathetic service received by role players during this claim event, at AG. What once seemed to be a good prospect to act as ambassador for AG, has gone up in smoke. Sad and frustrating.
BG
Bertus G's update17 Mar 2026, 17:02
Reviewer Update
Spoke to Mpho Maleka who tried his best to mediate the frustration that I experience, BUT this by no means, justify the pathetic service received by role players during this claim event, at AG. What once seemed to be a good prospect to act as ambassador for AG, has gone up in smoke. Sad and frustrating.
Auto & General's replyOfficial
17 Mar 2026, 17:04Hello Betus,
We are sorry for the inconvenience and frustration caused.
We have escalated your complaint to the relevant team to assist and they will be in touch with your as soon as possible.
Kind regards,
The Auto & General team
We are sorry for the inconvenience and frustration caused.
We have escalated your complaint to the relevant team to assist and they will be in touch with your as soon as possible.
Kind regards,
The Auto & General team
Auto & General's reply17 Mar 2026, 17:04
Official
Hello Betus,
We are sorry for the inconvenience and frustration caused.
We have escalated your complaint to the relevant team to assist and they will be in touch with your as soon as possible.
Kind regards,
The Auto & General team
We are sorry for the inconvenience and frustration caused.
We have escalated your complaint to the relevant team to assist and they will be in touch with your as soon as possible.
Kind regards,
The Auto & General team
BG
Bertus G's updateReviewer Update
18 Mar 2026, 16:55I guess the 1 star rating sums it up perfectly as no-one(a day later)(neither management) bothered to make any effort in resolving this issue of bad and frustrating service, by making contact with me. I guess it van be regarded as an admission of guilt for this poor service.
BG
Bertus G's update18 Mar 2026, 16:55
Reviewer Update
I guess the 1 star rating sums it up perfectly as no-one(a day later)(neither management) bothered to make any effort in resolving this issue of bad and frustrating service, by making contact with me. I guess it van be regarded as an admission of guilt for this poor service.
BG
Bertus G's updateReviewer Update
21 Mar 2026, 11:25Update: Even though this poor service has been escalated to someone, believed to be capable to deal with it, the turnaround time allowed is 12 days. All available information has been shared, but until I receive proper feedback and a commitment to future service improvement, I guess the bad taste and lack of faith in AG will remain.
BG
Bertus G's update21 Mar 2026, 11:25
Reviewer Update
Update: Even though this poor service has been escalated to someone, believed to be capable to deal with it, the turnaround time allowed is 12 days. All available information has been shared, but until I receive proper feedback and a commitment to future service improvement, I guess the bad taste and lack of faith in AG will remain.