Worst service

on 13 Dec 2022, 13:41 i loaded a hello peter complaint and a Facebook complaint --------Unhappy client - client for 13 years and to cancel the insurance once claim finalized-----

we are here again on hello peter

we experienced wind damage last week Tuesday/Wednesday where one of the largest tree in the yard toppled over due to the strong winds. it ripped out the borehold pipes therefore we have been without water since last week Wednesday if not Tuesday. Auto and general was contacted on Thursday 21 September after we had discovered the incident.

Policy no.***

The assessor from Digital assessing solutions came out on Friday 22 September 2023. To date no update no update from the claims Handler Heather dlamini & her manager kurt malan , she was also the claims handler on the previous claim and we had to log a hello peter and facebook complaint for the claim to be paid attention to .

I called in yesterday 28/09/2023 and i spoke to Isaah and he advised he was in the motor department and that heather was on a call and that they are still waiting for a report from the assessor. Today 29/09/2023 we called in and were transfered to heather the claims handler and she had no remorse and did not apoloigize for the service failure. i asked to speak to her manager kurt malan who then spoke to my father ( the policy holder) rudely responding i already told you who my name was and then he said how are we suppose to assess the borehole if you have closed it with a steel house and then he dropped the line

this policy is over 30 years old by the way. it was initially a santam policy and when there was a disinvestment of the brokerage at the time the policy was moved over to auto and general - which means this policy is over 30 years of age - please check loss ratio on this policy

pathetic service and the only thing that is keeping us here is loyalty - chopping and changing insurances is not a good look