Worst Service

6 weeks after motor vehicle accident.

Auto and General now after 6 weeks of constant calling, check ups, sending all documentation that is required, begging for feedback, waiting ages to get through to the agent, have once again come back with yet ANOTHER story and excuse as to why the claim has not yet been finalised and paid.

A person is very transparant with your insurance broker, we have sent proof of previous insurance and now they are looking for call recordings? Why? Why when we provide all necessary information on black and white?

In the meantime, 6 weeks down the line, my partner has NO VEHICLE to go to work with. We pay insurance EVERY SINGLE MONTH and then when involved in an accident the insurance broker looks for every reason not to pay. Covid has made life so difficult already and now Auto and General have proven that they talk the talk, but don't walk the walk.

This matter will have to be escalated to the Ombudsman, and rest assured it will be taken up.

I will now be changing Insurance Brokers because it is quite clear that should i ever be involved in an accident, Auto and General does not have my best interests at heart.

This is unacceptable and this kind of treatment cannot be taken in silence.

My partner cannot do his job because he doesn't have a vehicle. PLEASE HELP US!!!!!!!