Worst Service

so I called my insurance JUST to updated my car will be parked in locked carage now that I will be working form home and my premiums reduced with R14 and I advised them to leave everything as it is and then my premiums went up with about R75 ,one of the consultant put me on hold for 25 minutes and the next thing I was speaking to a gentlemen who claimed to be a manger. I was then transferred to their retention department and did not get much assistance and the lady I spoke with advise they are offering 10% Cov19 discount witch was not app**** . I also asked her to email me my documents and its over two weeks now no feed back nothing but they debited a higher amount. This is unacceptable honestly.