Worst Service

<p>//y claim was rejected and the consultant (Given) informed me and than asked me where they should take the vehicle. He than said I can follow the dispute process which I did and after receiving communication from Maryke that the claim is rejected. I had to ask the insurance, what about the courtesy car, this was a 2 weeks after the claim was rejected. They suddenly told me that I need to return the courtesy car the same day. On Friday, 19/05/2017, I spoke to Wendy to ask who released my vehicle to Autobody Works because I rejected their quote and know they want to charge me tow-in fees. Wendy confirmed that the insurance authorised the release without consulting me and the insurance asked me where they should take the vehicle and they never took the vehicle they released it. Now I am liable for the tow-in costs.This morning the towing department phoned me to ask what is the address the vehicle should be towed to. I gave them all the detail. This call took place 09H22 this morning, Mary-Ann was the consultant. She contacted me a number of time, 9 times, during the morning. Now she phoned me back to say that she place the insurance need to take the vehicle is too far and she just heard that the claim was rejected and after I told her what happened she said she needs to investigate and will come back. This morning I was on my way to get the vehicle and she said that the insurance was going to collect it and take it to the address. The whole morning it was okay for the insurance to get the vehicle and only now they phone me back to tell me they can't get the vehicle after the consultant asked where they should drop off the vehicle. Is this the service you give a loyal client????</p>