Worst service

Just phoned Auto & General at 15h00 on ********** 124 and a guy answered the phone. I explained that I want to know why they did not phone my mother back to update her policy and to follow up on her billing query. Nearly fell off my chair when I asked if we need to rather cancel the policy and he blatantly said if you want to cancel, cancel. If this is how clients that has been there for years are being treated, I do not know. Very disgusted with the attitude of their staff. If you promise to phone the customer, please phone and not let people wait forever..........