worst service
<p>We put in a claim 2 months back. Auto and general declined the claim. We requested for a manager to phone us, still waiting. Every time we phone they have excuses why a manager is not phoning us back. </p>
We acknowledge your complaint.
We are sorry to hear about your experience and will investigate your concerns. One of our Customer Relation Specialists will be in contact with you during office hours.
Kind regards,
The Auto & General Team.
We acknowledge your complaint.
We are sorry to hear about your experience and will investigate your concerns. One of our Customer Relation Specialists will be in contact with you during office hours.
Kind regards,
The Auto & General Team.
Update:
As discussed with one of our Customer Relation Specialists, we understand your frustration and agree with you that this matter could have been handled differently.
We will address the service failures on an internal basis and also provide the necessary coaching. You will be contacted by our claims department during the course of the morning, who will discuss the way going forward.
Please accept our humble apologies for the frustration and inconvenience this has caused and we invite you to contact our Customer Relation Specialists should you require further assistance.
Kind Regards,
The Auto & General Team.
Update:
As discussed with one of our Customer Relation Specialists, we understand your frustration and agree with you that this matter could have been handled differently.
We will address the service failures on an internal basis and also provide the necessary coaching. You will be contacted by our claims department during the course of the morning, who will discuss the way going forward.
Please accept our humble apologies for the frustration and inconvenience this has caused and we invite you to contact our Customer Relation Specialists should you require further assistance.
Kind Regards,
The Auto & General Team.
Update:
This matter has been resolved to your satisfaction, thank you for allowing us the opportunity to do so.
Kind Regards,
The Auto & General Team.
Update:
This matter has been resolved to your satisfaction, thank you for allowing us the opportunity to do so.
Kind Regards,
The Auto & General Team.
Dorothy Smit thank you for the great service we received from you. The company should employ more staff like you with the knowledge and willingness to help.
Dorothy Smit thank you for the great service we received from you. The company should employ more staff like you with the knowledge and willingness to help.
We appreciate your positive feedback, we will make sure to convey your feedback to Dorothy.
Enjoy the rest of your day.
Kind Regards,
The Auto &General Team.
We appreciate your positive feedback, we will make sure to convey your feedback to Dorothy.
Enjoy the rest of your day.
Kind Regards,
The Auto &General Team.
We appreciate your positive feedback, we will make sure to convey your feedback to Dorothy.
Enjoy the rest of your day.
Kind Regards,
The Auto &General Team.
We appreciate your positive feedback, we will make sure to convey your feedback to Dorothy.
Enjoy the rest of your day.
Kind Regards,
The Auto &General Team.