WORST SERVICE

I have been reaching out to them with no luck. I asked them to amend my policy and that was done, with additional changes that i did not agree to. I then called them to have the changes rectified, they confirmed they will pull the call to hear what was not captured correctly as per the telecomm we had. Its beeN over 2 weeks now following up on this matter and consultant who is suppose to get back to me is not and i have left numerous messages for her to call me back but still nothing.