1 reviews | Active since Jun 2015
\WORST REPAIR WORK AND NO FEEDBACK"STAY AWAY"""
THEFT INCIDENT- I CONTACTED AUTO AND GENERAL WHO INFORMED ME THAT MY CAR WOULD NEED TO BE TAKEN IN FOR REPAIRS, THE CAR WAS THEN TAKEN IN AND I WAITED FOR A MONTH TO GET THE CAR BACK (DAMAGES WERE A BENT DOOR AND WIRING THAT WAS TAMPERED WITH) AN ASSESOR THEN CALLS ME TO ADVISE THAT THEY ARE REPLACING DOOR AND REPAIRING TAMPERED WIRING WHICH SEEMED NORMAL, WHEN I GO TO FETCH THE CAR A MONTH LATER I DISCOVER THE OLD DOOR REPIRED AND DAMAGE TO THE DOOR FULLY VISIBLE, I WAS THEN TOLD IT WILL NEED TO GO BACK FOR REPAIRS WHICH MEANT I HAD TO WAIT AGAIN, NOW WHEN THE CAR IS BACK AND I FETCH IT I NOTICE THE SERVICE PROVIDERS THEY USED DAMAGED MY DASHBOARD IN THE CAR AND DISCONNECTED MY REAR LIGHTS ON VEHICLE AS THEY MESSED UP THE WIRING ON VEHICLE. THEY THEN SENT ME A GAURANTEE LETTER REPAIRS TO CAR, I ADVISED THEM OF THE POOR WORKMANSHIP AND THEY TOOK IN THE CAR AGAIN. NOBODY CALLS ME, I NEED TO CALL EVERYDAY AND HOLD THE LINE FOR 5-10 MINUTES AND EXPLAIN THIS ENTIRE STORY TO EACH CONSULTANT. <br> <br> I WAS REQUESTED TO COME TO THE INSPECTION CENTER FOR A MEETING, WHEN I GET THERE THEY TELL ME THE PERSON DEALING WITH MY QUERY IS NOT IN THE OFFICE. <br> <br> THIS IS THE WORST SERVICE BY FAR
Thank you for bringing this matter to our attention.
We have in the interim escalated the matter to the Customer Relations Specialist to investigate the matter.
The merits of the case will be reviewed and further contact will be established with the Insured.
Please accept our sincere apologies for the inconvenience caused.
Kind Regards,
The Auto & General Team
Thank you for bringing this matter to our attention.
We have in the interim escalated the matter to the Customer Relations Specialist to investigate the matter.
The merits of the case will be reviewed and further contact will be established with the Insured.
Please accept our sincere apologies for the inconvenience caused.
Kind Regards,
The Auto & General Team
