WORST PLACE EVERY

Unauthorised Debit & Broken Promises – Auto & General Pet Insurance

Complaint:

On 7 March 2025, I was contacted by an Auto & General consultant regarding a missed payment. During this call, I made it very clear that I was unhappy with how the pet insurance policy was sold to me, that I no longer required the product, and that I would not be making any further payments.

I followed up with an email expressing my dissatisfaction, after which I was contacted by Lucricia, who assured me that I would receive a refund within 3 to 7 business days and that she would personally chase this up.

Well, today is the 9th business day, and still nothing has happened. No refund. No update. No follow-through.

To make matters worse, despite my request for cancellation, an amount of R520/R530 was still debited from my account — without my consent.

This experience has been nothing short of frustrating and disappointing. I am once again demanding the immediate cancellation of this policy and a full refund of the amount taken.

STAAAAY AWAY from this company. If this is how they treat customers, I strongly urge others to think twice before signing up!