WORST INSURER EVER!!!!

WORST EXPERIENCE EVER, they not only take FOREVER to deal with your claim but they also make assumptions using none factual data in the hope that you will be confused and not understand what it all means just so that they can sound smart when you ask questions regarding how they came to a conclusion using assumptions and made up calculations. These include EDR timing where the EDR specifically states a certain final pre-crash data point was recorded before the actual impact, yet they will reconstruct the scene completely disregarding your accident report they treat certain points as the impact point and assign them a distance of zero even though the data shows them as before.

They make their own assumed hazard recognition USING EDR DATA, I clearly indicated that it was late and I am unable to have identified the distance of the other vehicle but their report will state things like I “identified a hazard” 1.5 seconds before impact. By anyones UNDERSTANDING EDR records vehicle parameters, not when a driver sees or recognises a hazard!!! Making this an INTERPRETATION rather than an EDR fact.

BOGUS Satellite trajectory and lane position: The “distance to impact” information is identified as derived data, not GPS position data. Nevertheless, these calculated distances are used to CONSTRUCT a satellite trajectory and conclude which lane a vehicle was in????

Brake information: Brake status is recorded as N/A throughout the EDR data, yet the report uses full-braking calculations when assessing the accident. which apparently means the brake-status value was not available or not reported in that particular dataset/readout. However THEY automatically interpreted as “brakes were not app****.”

THIS EASILY THE WORST EXPERIENCE I HAVE EVER HAD AND I WOULD RECOMMEND TO ANYONE TO NOT USE AUTO AND GENERAL AND TO THOSE THAT DO TO MOVE TO A MORE REPUTABLE INSURER.