1 reviews | Active since Apr 2015
Worst insurance ever autoband general
<p>i was involved in an accident on 17 January 2017- an auto and general client bumped me from behind and i bumped another car infront of me. the guy who was at fault accepted his wrong and told me his insurance would sort everything out, he later contacted me and gave me a claim refrence number for AUTO AND GENERAL. i phoned them and they requested me to send them few documens and also an avidavid confirming that i am not insured by any insurance company currently. i did all that but no ne from the company emailed or phoned to confirm that they have received my documents and the way foward. i called them back on monday 23 January and they told me they have to do investigations first before giving me a proper answer, i called back on the 24th January and spoke to a lady by the name of Tremaine who was very rude and told me they cant assist me cause they have to first deal with the other vehicle that was also bumped cause he has insurance and i dont. so my case will be dealt with last-if ever. and she also told me it will take 60 days for me to get a formal answer regarding my vehicle. thier client bumped me now i dont have a car, his car was not badly hurt nor was the other guys car but they decide to put my case on hold and deal with the 2 cars first. this insurance is a ******* i would never advise anyone to join it. they just take your money but dont pay, i have heard a lot of panel beaters complain about it too. i am highly dissapointed and want my car fixed- not even written off cause i will not except it. i would rather sue this company</p> <p> </p>
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you to discuss your concerns.
Kind regards,
The Auto & General Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you to discuss your concerns.
Kind regards,
The Auto & General Team.
Update:
We confirm that one of our Customer Relation Specialists contacted you and the complaint was discussed in more detail.
Just to give a little more clarity regarding the matter.
Our insured informed us about the accident and registered a claim with us. After the claim was registered we allow an administration period which enable us to validate the customers claim.
It is not our intention to delay any claim and we therefore obtain all relevant documentation from the third party and arrange for the assessment of your vehicle whilst our customers claim is in progress. By doing so it enables us to finalise your claim when our insured’s claim is finalised.
We are pleased to confirm that our customer’s claim has since been finalised and our legal department is in the process of finalising your claim. Final feedback will be supp**** to you soonest.
We thank you for your understanding herein and invite you to contact our Customer Relation Specialists should you require further assistance herein.
Kind Regards,
The Auto & General Team.
Update:
We confirm that one of our Customer Relation Specialists contacted you and the complaint was discussed in more detail.
Just to give a little more clarity regarding the matter.
Our insured informed us about the accident and registered a claim with us. After the claim was registered we allow an administration period which enable us to validate the customers claim.
It is not our intention to delay any claim and we therefore obtain all relevant documentation from the third party and arrange for the assessment of your vehicle whilst our customers claim is in progress. By doing so it enables us to finalise your claim when our insured’s claim is finalised.
We are pleased to confirm that our customer’s claim has since been finalised and our legal department is in the process of finalising your claim. Final feedback will be supp**** to you soonest.
We thank you for your understanding herein and invite you to contact our Customer Relation Specialists should you require further assistance herein.
Kind Regards,
The Auto & General Team.