SM
Sylvester M

1 reviews | Active since Sept 2015

23 Sept 2015, 21:50

Worst insurance ever!

Hello Peter and Others<br> <br> I would like to share my ordeal to warn others about this insurer. I had an accident at the beginning of June 2015. My car was not written off (damage was over R70K in value). The repairers promised that the car would be ready by 04 August (at the very very latest). To my dismay August came and went.<br> <br> We are now sitting at almost end of September and still I don't have my car back. The shocking part is that from the onset I have had to run after the insurance. The assessor never calls or e-mails to update me. I have called several times and left messages with their messaging centre but no one returns my calls. <br> <br> I will certainly be moving to another insurer. Mothing they can do now to change my mind.<br>

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Replies (1)
Auto & General
Auto & General's reply30 Sept 2015, 17:01
Official
Hello Upset2015,

Thank you for bringing this matter to our attention.

We have escalated the complaint to the relevant manager to investigate and provide us with feedback on the matter.

Regular feedback to our clients is a crucial aspect of our customer service.

We apologise for any inconvenience caused.

Kind Regards,
The Auto & General Team