Worst Insurance ever

I have comprehensive insurance with Auto and General. I reported a trailer that is insured ******. I had to undergo through numerous scrutinizing sessions with different people phoning me and making me feel like a ******** regarding my ****** trailer. Eventually after a month I received a mail informing that my claim has been finalized and that I need to send the registration papers to the insurer to be compensated. I did that and after a while send the following e-mail:\I again want to express my dissatisfaction with the very long time and process that you guys follow to settle my claim. You send me a mail on the 29/06/2015 asking for the documents to settle the claim. I posted them on the same day and I did get confirmation that you received them and I also gave you the location of the trailer. I do not have extra ordinary powers to get hold of someone and it should not be my problem.<br> Please sort this out ASAP."<br> My trailer was since recovered and I was contacted by someone who came and collected the trailer early in July. <br> I have tried numerous times to find out where it is and when can I expect it to be returned but got no feedback."""